Sandstones Psychology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and applicable state and territory health privacy legislation.
Information We Collect
Personal Information Name, email address, phone number, date of birth, address, and other contact details you provide when booking appointments or contacting us.
Health Information Medical history, mental health information, treatment notes, assessment results, and other health-related data necessary for providing psychological services.
Usage Data IP address, browser type, device information, pages visited, and other technical data collected automatically through cookies and analytics tools.
How We Use Your Information
- To provide, operate, and maintain our psychological services
- To process appointments and payments
- To communicate with you about your care
- To comply with legal and professional obligations, including mandatory reporting requirements
- To improve our website and services
- To send you relevant health information (with your consent)
Third-Party Disclosures
We may share your information with:
- Healthcare professionals involved in your care (with your consent)
- Medicare, NDIS, and health insurers for billing purposes
- Legal or regulatory authorities when required by law
- Service providers who assist us (e.g., IT support, practice management software) under strict confidentiality agreements
We will never sell your personal or health information to third parties.
Data Retention
We retain your health information for a minimum of 7 years from your last consultation, or longer if required by law or professional guidelines.
Data Security
We use industry-standard security measures including encryption, secure servers, access controls, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Opt-out of marketing communications
- Request information about how your data has been used or disclosed
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Cookies and Tracking
Our website only uses Google Analytics cookies if you accept them. You can change your choice at any time using Cookie settings in the website footer, or through your browser settings. For more information, see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted at the bottom of this page.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact our Privacy Officer at privacy@sandstonesglobal.com